Getting In

Your way in is a private link in your email and a six-digit code sent to your mobile. You need both.

Why two

The link and the code go to two different places on purpose. An email inbox can be left open on a shared computer, forwarded, or reached by somebody who should not have it. A code texted to your handset proves the person opening the link is the person who was invited.

It is the same reason your bank does it. It costs you about fifteen seconds and it is the difference between a private document and one anybody holding your email can open.

Step by step

1. Open the link in your invitation email. It opens your own page — nobody else's.
2. Enter your mobile number when asked. It must be the number the person who invited you gave. We text a six-digit code to it.
3. Enter the code. You are in.

You will not be asked for a password, because you do not have one. If you already hold a NotariseIt account under the same email address, you can sign in normally instead and find the document waiting on your dashboard.

A note from the person who invited you

Your page may open with a short message at the top — something the person who invited you wrote when they named you, such as which order the signing is meant to happen in.

It is a message from them, not an instruction from the platform. Nothing in it stops you signing at your own session, and nothing in it changes what you are being asked to do. If it says something you do not understand or do not agree with, take it up with them before you sign, not with the notary on the day.

When something does not work

The code has not arrived

Give it a minute — texts to Nigerian networks are occasionally slow — then ask for another. If the second one does not come:

• Check the number shown on screen is really yours. A digit wrong at booking is the commonest cause by a distance.
• Check you have signal, and that the message has not gone to a blocked or spam folder if your phone has one.
• If the number is wrong, the person who invited you has to correct it. You cannot change it yourself, and neither can we over the phone — the number is part of how the platform knows it is you.

The link says it has expired

Invitation links have a life. If yours has run out, ask the person who invited you to send it again; they can do that from their own page, and the new link arrives in the same inbox.

If the session itself has already happened, the link expiring is not the problem — talk to them about arranging another.

The link opens somebody else's name

Stop and tell the person who invited you. Do not verify your identity against somebody else's invitation and do not sign anything. This should not happen; if it does, something was entered wrongly at booking and it needs fixing before anybody signs.

You are on a borrowed or public computer

Use the Close button on your page when you are finished. It ends your session properly rather than just closing the tab, so the next person at that machine cannot press back into your document.

Closing does not undo anything you have done. Your verification, your reading of the document and your chosen time all stay where they are; you simply sign in again with a fresh code next time.

Coming back

You will need to come back at least twice — once to get ready, and once for the session itself. Each time, the same two things: the link from your email, and a fresh code by text. The old code will not work twice.

Keep the invitation email. If you lose it, the person who invited you can send it again.

Nobody will ever ring you for your code

NotariseIt will not telephone you and ask for the six-digit code, and neither will your notary. If somebody does, they are not us. Hang up and tell the person who invited you.