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Subscription Plans
NotariseIt offers four plans. Understanding which plan applies to you depends on your role.
Who subscribes to what?
| Role | Available plans |
|---|---|
| Client (individual or business seeking notarisation) | Access only — always free, no subscription needed |
| Individual Notary | Access (free) or Pro (paid) |
| Organisation (law firm, bank, agency, etc.) | Elite (coming soon) or Enterprise (coming soon) |
Clients are never charged a subscription fee. You only pay the notarisation fee set by your notary when you book a session.
Elite & Enterprise — Coming Soon
Organisation subscriptions (Elite and Enterprise) are not yet open for sign-up. If you represent a firm or institution, email [email protected] to register your interest and we will contact you when Elite launches.
Plan badges
Every notary card in the search results and on public profile pages displays a small plan badge — Access, Pro, Elite, or Enterprise. This is shown consistently for all notaries so you can see at a glance the level of service a notary is on.
| Badge | Colour | Who it applies to |
|---|---|---|
| Access | Grey | Individual notaries on the free tier |
| Pro | Green | Individual notaries on the Pro plan |
| Elite | Indigo | Notaries operating under an Elite organisation subscription |
| Enterprise | Amber | Notaries under an Enterprise organisation |
Higher tiers typically come with faster support SLAs, priority search ranking, and additional features — see the plan comparison below.
Plan comparison
| Feature | Access | Pro | Elite (coming soon) | Enterprise (coming soon) |
|---|---|---|---|---|
| Yearly billing | — | ✓ (~10% off) | ✓ (~10% off) | Negotiated |
| Subscription reference number | — | ✓ | ✓ | ✓ |
| Notarisation | ||||
| Unlimited notarisation sessions | ✓ | ✓ | ✓ | ✓ |
| Digital seal & certificate | ✓ | ✓ | ✓ | ✓ |
| Typed & handwritten (QR) signatures | ✓ | ✓ | ✓ | ✓ |
| Witness support | ✓ | ✓ | ✓ | ✓ |
| Electronic journal | ✓ | ✓ | ✓ | ✓ |
| Public certificate verification | ✓ | ✓ | ✓ | ✓ |
| Search & visibility | ||||
| Appear in client search | ✓ | ✓ | ✓ | ✓ |
| Search ranking | Standard | Boosted | Priority | Dedicated |
| Session reminders | ||||
| Email reminders (24h, 7h, 90m, 1h, 30m before) | ✓ | ✓ | ✓ | ✓ |
| SMS reminder (1 hour before) | — | Coming soon² | Coming soon² | Coming soon² |
| WhatsApp reminder (30 min before) | Coming soon² | Coming soon² | Coming soon² | Coming soon² |
| Automated voice call (15 min before) | — | Coming soon² | Coming soon² | Coming soon² |
| AI document review | ||||
| Standard AI review (auto on upload) | ✓ | ✓ | ✓ | ✓ |
| Full issue breakdown & suggestions | ✓ | ✓ | ✓ | ✓ |
| Deep AI review (manual trigger per doc) | Credit-limited¹ | Unlimited | Unlimited | Unlimited |
| In-session batch deep review | 1 credit¹ | Unlimited | Unlimited | Unlimited |
| Leave a note on a flagged document³ | ✓ | ✓ | ✓ | ✓ |
| Document retrieval | ||||
| Retrieve notarised documents (<14 days) | Self-serve, free | Self-serve, free | Self-serve, free | Self-serve, free |
| Retrieve archived documents (14+ days) | Via support + fee | Self-serve + small fee | Self-serve + small fee | Self-serve + small fee |
| Compliance & audit | ||||
| Session audit trail (viewable in-app) | ✓ | ✓ | ✓ | ✓ |
| Journal export with tamper-evidence chain | ✓ | ✓ | ✓ | ✓ |
| Downloadable session audit certificate | — | ✓ | ✓ | ✓ |
| Organisation | ||||
| Organisation management dashboard | — | — | ✓ | ✓ |
| Invite & manage notary members | — | — | ✓ | ✓ |
| Shared artefacts (seals, templates) | — | — | ✓ | ✓ |
| Org-level document type overrides | — | — | ✓ | ✓ |
| Org payout bank account | — | — | ✓ | ✓ |
| Express document delivery to third parties | — | — | ✓ | ✓ |
| CSV exports (audit trail, sessions, performance) | — | — | ✓ | ✓ |
| Support | ||||
| Support channel | Standard | Priority | Priority | Dedicated AM |
| Response SLA | Best effort | 8 biz hours | 4 biz hours | Per contract |
| Enterprise only | ||||
| Custom contract & volume pricing | — | — | — | ✓ |
| White-labelling (Roadmap) | — | — | — | ✓ |
| API access (Roadmap) | — | — | — | ✓ |
| Structured onboarding & training | — | — | — | ✓ |
Features marked Roadmap are planned and will be enabled for qualifying plans at no additional charge when released.
¹ Access-tier notaries receive a monthly allowance of deep review credits, currently 5 per calendar month. This page is the one place that figure is written down; everywhere else in the guide points here, so there is nothing to get out of step.
A whole in-session batch costs 1 credit however many documents are in the session, and a batch that reviewed nothing is not charged. Credits reset on the first of each month and do not carry over.
The AI review panel shows what you have left, not the allowance — so a panel reading "4 credits remaining this month" against an allowance of 5 means you have used one. The allowance is a platform setting rather than a contractual figure: an administrator can change it, and if the two ever disagree, the number in your panel is the one that applies to you.
² Coming soon. The SMS, WhatsApp and voice-call reminders are built but not switched on. Every reminder the platform currently sends — to notaries and to clients alike — goes by email, and the client guide says the same. When they launch, SMS reminders and the automated voice call will be Pro and above, and WhatsApp will be available on every plan. Clients will not receive SMS or voice reminders on any plan; their reminders stay by email. This page will be updated when each goes live.
³ AI review is advisory on every plan. It never blocks a notarisation, and an Access-tier notary can notarise a flagged document exactly as a Pro notary can. Leaving a note on why you proceeded is optional, free, and on every plan — it used to be a Pro feature called "Override", sold on the belief that a flagged document was blocked. It never was. See AI document review.
Upgrade paths
Client (Access) ───────────────────────► No upgrade — clients are always free
Notary (Access) ──────► Notary (Pro) ──► Join an Elite Organisation
(org pays Elite; your Pro features
are covered; personal Pro paused)
Organisation (Elite) ─────────────────► Enterprise (custom contract)Cancelling, downgrading and renewals
Access is not a plan you buy — it is where every notary starts and where every notary returns. Cancelling Pro does not close anything; it schedules a move back to Access.
What happens when you cancel
Go to Billing and click Cancel. Then:
- You stay on Pro. Every Pro feature keeps working until the end of the period you have already paid for. Nothing is switched off that afternoon.
- The billing page names the date. It shows "Access from [date]" in place of the usual renewal line, with the card on file listed but no longer due to be charged.
- You are reminded the day before by email, in case you have changed your mind.
- On that date you move to Access. No further charge is taken.
There is no refund for the unused part of a period, on either billing cycle. The trade runs the other way: you keep everything you paid for, to the day.
Changing your mind
While a move to Access is pending, the Cancel button is replaced by one naming your plan — Keep Pro on Pro, Keep Elite on Elite. Click it and the pending move is removed: billing carries on exactly as it would have, and you are charged on the original renewal date. You can do this any number of times, right up to the last day of the period.
Once the period has actually ended there is nothing to resume: subscribe again instead.
How renewals are paid
The card you pay with the first time is saved with your subscription, and that is what is charged at each renewal. The billing page names it — "We will charge Visa ending 4242".
A payout account is not a payment method
Your payout bank account is where NotariseIt sends money to you after a session. It cannot be charged. If the billing page says "No saved card — this subscription cannot renew automatically", your subscription will lapse to Access at the end of the period however much you want to keep it. Subscribe again to put a card on file.
If a renewal payment fails
You do not lose Pro on the first failure.
- A 7-day grace period opens. You stay on Pro throughout it, and you are told at once rather than at the end.
- The charge is retried, up to 3 attempts in total.
- If a retry succeeds, the period extends as normal and the grace window closes.
- If the grace period runs out with no successful charge, you move to Access.
The billing page says so plainly while this is happening: "Payment failed — you keep Pro until [date]". The window is fixed from the first failure — it does not slide forward with each retry.
Closing your account is different
Closing your account cancels a Pro subscription immediately, with no run-off to the end of the period and no refund. If you have time left on Pro, cancel the subscription and let it run down before you close the account. See Data, privacy & closing your account.
Elite and Enterprise
Organisation subscriptions follow the same shape but are managed by the organisation rather than the individual notary — see Organisation billing. A notary whose Elite organisation lapses returns to Access unless they hold a personal Pro subscription of their own.