Billing & Payments

Everything you have paid for, in one place: Dashboard → Billing.

What you will find there

• Every notarisation payment you have made
• The status of each — paid, pending, refunded or failed
• Refunds, including how much was returned
• Filters, so you can narrow a long history down to what you are looking for

Clients have no subscription

Billing shows your payment history. There is nothing to manage — no plan, no renewal, no card on file. Subscription plans apply to notaries and organisations, not to clients.

What you are charged

See Booking a Session for the full breakdown and a worked example. In short, each booking is:

notarisation fee + service charge + VAT on the service charge + payment processing fee, plus an extended-session charge only if you book a longer session than your notary offers.

The full breakdown is shown before you pay, and the Final amount due is the figure Paystack will charge — they are the same number.

Refunds

When you cancel a booking, what comes back depends on how far ahead you cancel. The cancellation policy sets out the tiers, and the exact naira figure is shown on the cancellation screen before you confirm.

Two things worth knowing:

• The service charge, its VAT and the payment processing fee are not refunded. The service charge and VAT cover platform access and are retained whenever you cancel. The processing fee is Paystack's, taken on the transaction itself — see the note below.
• The amount refunded is shown against the original payment in Billing, so a partial refund reads as a partial refund rather than as though the whole booking came back to you.

If a document is not notarised

A session can finish with some of your documents notarised and others not. That is a normal outcome — a notary may decline a document, or you may run out of time — and you are not charged for a notarial act that did not happen.

The notarisation fee for each document that was not notarised is refunded. The refund is worked out per document from the same per-document prices you were shown when you booked, and it is initiated automatically once the session completes. You will receive an email setting out which documents were notarised, which were not, and the amount coming back.

What is not refunded is the same three charges as always: the service charge, its VAT and the processing fee. Those relate to the session, which took place.

If a document was declined and you want it notarised, you book it again as a new session. Nothing about the refund prevents that, and no penalty applies.

If a notary declines a document on professional grounds

A notary may decline to notarise a document — because they cannot satisfy themselves it is genuine, cannot confirm the signer's identity, or is not satisfied the signer understood it or acted freely. That judgement is the reason a notary exists, and it is not something the platform overrides.

Where that happens, a review fee is retained for that document and the rest of its notarisation fee is refunded. The notary examined the document, verified identity and reached a decision; that work was done. You are told which document it was, why, and the exact amount retained.

Where a document is declined for any other reason — it needs correcting, the notary had a conflict of interest, or you withdrew it — your fee for that document is refunded in full.

Refunds are processed through Paystack and typically appear within 5–10 business days.

The payment processing fee is not returned

Paystack keeps its processing fee on a refunded transaction. That fee is not part of what NotariseIt received, so it is not ours to return.

Receipts

Your booking confirmation email is your receipt. It arrives when the payment settles, with the subject “Booking confirmed — <your notary> on <date>”, and it lists the fee breakdown line by line together with the Paystack reference.

There is no separate email with “receipt” in the subject, and nothing to download from Billing — that one email is the document. Keep it.

The amount shown against each payment in Billing is the amount charged to your card, processing fee included, so a line here matches a line on your bank statement without arithmetic. The processing fee is itemised underneath it.

Something looks wrong

If a payment, refund or amount does not look right, raise it through Report an Issue in the sidebar and choose Platform / General Issue. Include the Paystack reference from Billing — it is the fastest way for support to find the transaction.