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Rating Your Notary
Why ratings matter
After each completed session, you are invited to leave a star rating for your notary. Ratings are optional, but they are genuinely useful — they help other clients make an informed choice, and they give notaries direct feedback on their service.
A notary's average rating is visible on their public profile and influences their position in search results alongside their subscription tier.
When the rating prompt appears
After your session is marked as completed, you will receive:
- An in-app notification prompting you to rate the session
- An email with a direct link to the rating page
You can also find the prompt any time by going to Dashboard → Sessions → [your completed session] → Leave a Rating.
How to rate
- Select a star rating from 1 to 5.
- Optionally, add a short written comment (max 500 characters).
- Click Submit Rating.
Your rating is submitted immediately and is visible on the notary's public profile.
You can only rate once per session
Each completed session allows one rating. Once submitted, ratings cannot be edited — contact support if you believe a rating was submitted in error.
Star rating guide
| Stars | What it means |
|---|---|
| ⭐⭐⭐⭐⭐ | Excellent — professional, smooth session, highly recommended |
| ⭐⭐⭐⭐ | Good — minor issues but overall positive experience |
| ⭐⭐⭐ | Average — session completed but with notable friction |
| ⭐⭐ | Poor — significant problems affected the session |
| ⭐ | Very poor — session was unsatisfactory |
Anonymous ratings
Your name and contact details are never shown publicly alongside your rating. Only your star score and written comment (if provided) are visible on the notary's profile. The platform retains the link between your account and the rating for moderation purposes only.
What happens to your rating
- It is immediately reflected in the notary's average star rating on their profile.
- It contributes to their search ranking — notaries with consistently high ratings appear higher in results within their subscription tier.
- Notaries can read your comment to understand how to improve, but cannot contact you about your rating or have it removed without a moderation review.
Reporting a concern
If you experienced a serious problem during your session — misconduct, fraud, or a safety concern — do not rely on the rating system alone. Contact Notarise It© support directly at [email protected] so we can investigate properly.