Notifications

NotariseIt tells you what is happening through two channels: the in-app notification centre, and email.

The notification centre

The bell icon in the top bar. It carries a count when you have unread items, and opens a list of everything recent.

You are notified when:

• A booking is confirmed
• A session is about to start, and when your notary opens the room
• Your documents have been notarised
• A booking is cancelled, by you or your notary
• A refund is issued
• Something needs your attention before a session — an unverified witness, or outstanding identity verification

Mark all read clears the count without opening each one.

Email

Email reminders are sent automatically and cannot be turned off — they are how we make sure you do not miss a session you have paid for.

See Booking a Session for the full reminder schedule.

You will also receive email for:

• Booking confirmation, with your fee breakdown and Paystack reference
• Cancellation, with the refund detail
• Notarisation complete, with links to your documents and certificate
• Identity verification outcomes
• Account and security events — password changes, email changes, sign-in from a new device

Other channels

Everything above arrives by email, and email is the only channel currently sending. WhatsApp, SMS and automated voice-call reminders are built into the platform but are not yet switched on. This page will be updated when they are — until then, treat the email address on your account as the only way the platform can reach you.

There is no setting for reminders, by design: they exist to stop you losing money on a session you have already paid for, so the platform sends them rather than leaving it to a preference you might have switched off months earlier. Session Reminders in Profile Settings is a notary setting, not a client one.

When the other channels launch

WhatsApp will be available on every plan. SMS and automated voice calls are part of a notary's practice subscription and will go to the notary alone, so that a notary is reachable when a client is waiting — a client will not receive either on any plan.

Keeping your address current

Notifications go to the email on your account. If you change it, use Profile Settings → Change Email Address — the change is confirmed on both the old and new addresses before it takes effect.

When other people are signing your document

These arrive only where you have named signatories.

Email	When	Carries a document?
A signatory accepted	They confirmed they are taking part	No
A signatory declined	They will not sign — the document cannot complete until you act	No
Somebody picked or moved a time	A signatory booked their slot, or changed it	No
A sitting has been held	One of the parties appeared and signed	No
A signatory has not paid	Their attendance fee is outstanding and their slot is at risk	No
Day seven / day fourteen	The document is running out of time	No
Your notarised document	Every signature is in and the notary has sealed it	Yes

Only the last one carries the document. The rest are progress, and a progress email with nothing attached is working correctly — until the seal there is no finished document to attach.

Each of the progress emails names who is still outstanding and what each of them still has to do, because you are the only person who can chase them.

If a reminder looks wrong

An email saying somebody has not verified their identity, when they told you they had, usually means they started and did not finish. Open the document's progress page — it shows the same list, live, and will tell you which of you is out of date.