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Help Bot
NotariseIt includes two AI-powered assistants to help you get answers quickly — without waiting for support.
Public assistant (before you log in)
A virtual assistant is available on the homepage and the Find a Notary page, visible to anyone — no account required. Look for the chat icon in the bottom-right corner of the page.
Use it to ask questions like:
- "How does online notarisation work?"
- "Is RON legal in Nigeria?"
- "How much does a session cost?"
- "What documents can be notarised?"
- "How do I verify a certificate?"
The public assistant answers general questions about the platform and the process. It does not have access to your account, bookings, or documents.
Help Bot (inside your dashboard)
Once you are logged in, a Help Bot is available on every page of your dashboard. Look for the chat bubble button in the bottom-right corner of the screen.
Click it to open a panel over the page. You can dismiss it at any time and pick up where you left off.
What the Help Bot knows
The Help Bot is trained on the NotariseIt user guide and the Notaries Public Act 2023. It can answer:
- "How do I" questions — step-by-step guidance on any platform feature
- "Where is" questions — helping you find buttons, settings, or pages
- "What does X mean" questions — plain-language explanations of platform terms and statuses
It knows you are a client, so answers are tailored to your workflow — booking, signing, certificates, KYC, and account settings.
Page-aware suggestions
When you open the Help Bot on a specific page, it shows suggested questions relevant to where you are. For example:
| Page | Suggested questions shown |
|---|---|
| Sessions | "How do I start a session?" · "What is the client confirmation step?" |
| Appointments | "How do I book a notary?" · "What happens after I pay?" · "How do I cancel a booking?" |
| Documents | "How do I upload a document?" · "Where do I find my certificate?" |
| KYC | "What is KYC?" · "Which verification method should I use?" |
| Billing | "What am I charged for a booking?" · "Where is my receipt?" |
Click any suggestion to send it immediately — no typing required.
What the Help Bot does not do
- It does not access your actual sessions, documents, payments, or account data
- It does not provide legal advice or rule on whether a specific document is valid
- It cannot raise a support ticket or contact the NotariseIt team on your behalf
- It does not guess. If a feature is not in this guide, the Help Bot will tell you the platform does not appear to offer it rather than describe how it might work
The Help Bot reads this guide
Its knowledge comes from these pages and from the Notaries Public Act 2023, and it refreshes hourly. So the answers you get here and the answers it gives are the same answers — and when a chapter changes, the Help Bot changes with it.
For account-specific issues, contact [email protected].
Clearing the conversation
Tap the reset icon (↺) in the top-right corner of the panel to clear the conversation and start fresh. The conversation resets automatically when you reload the page.
Can't find an answer?
If the Help Bot cannot answer your question, it will direct you to [email protected]. You can also use the Report an Issue link at the bottom of the sidebar at any time.