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Earnings & Payouts
How your earnings work
When a client's session is completed, the session fee (minus the Notarise It© service charge) is queued for payout to your registered bank account. You do not need to request withdrawals — payouts are processed automatically every day.
Fee structure:
| Component | Who pays | Notes |
|---|---|---|
| Notarisation fee | Client | Set by you, per document type |
| Service charge | Client (retained by platform) | Platform-configured percentage, non-refundable |
| VAT (7.5%) | Client | Applied to the service charge; remitted by Notarise It© |
Your net payout = notarisation fee − platform commission (a percentage of the notarisation fee).
Registering your bank account
Before receiving your first payout, register your Nigerian bank account:
- Go to Dashboard → Settings → Bank Details.
- Enter your account number, bank name, and account name.
- Click Save.
Your masked account number is displayed on the settings page for confirmation. Only Nigerian bank accounts are currently supported.
WARNING
Ensure your account name matches the name on your Notarise It© account. Mismatches may cause transfer failures.
Payout schedule
Payouts are processed automatically by the platform's daily payout job. Once a session is marked as completed, your earnings are typically transferred within 1–2 business days.
Viewing your earnings
Go to Dashboard → Earnings to view:
- This month — earnings from the current calendar month
- Last month — previous month's total
- Lifetime — all-time earnings
- Payout history — a full list of past payouts with status and reference numbers
Payout statuses
| Status | Meaning |
|---|---|
| Pending | Queued for processing |
| Processing | Transfer initiated with Paystack |
| Paid | Funds transferred to your bank account |
| Failed | Transfer failed — see below |
Failed payouts
If a payout fails (e.g. due to incorrect bank details):
- You will receive an email notification with the failure reason.
- Update your bank details under Dashboard → Settings → Bank Details.
- Contact support at [email protected] to re-trigger the payout.
Cancellation compensation payouts
When a client cancels a booking within 6 hours of the session start time, you are entitled to a compensation payment — even though the session did not take place. This compensates you for the time you reserved.
Compensation amount: 20% of the notarisation fee for the cancelled appointment.
| What happens to the notarisation fee | Amount |
|---|---|
| Refunded to the client | 70% |
| Paid to you as compensation | 20% |
| Retained by platform | 10% |
You will receive:
- An email notification when the client cancels, confirming the compensation amount scheduled.
- The payment appears in your Payout History with type Cancellation Compensation.
Compensation payouts are processed by the same daily payout job as session payouts — typically within 1–2 business days.
Free cancellation zone
If a client cancels more than 6 hours before the session, no compensation is paid — this is the free cancellation window and the client receives a full refund. You will still be notified of the cancellation immediately.
Organisation members (Elite)
If you are a member of an Elite organisation, payouts for sessions conducted through the organisation are routed to the organisation's bank account, not your personal account. Your personal payout account is used only for sessions booked independently outside the organisation.